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Refund Policy

Refund Policy — Playtube (Playtu.be)

Last updated: 29/11/2026

This Refund Policy explains the rules and conditions under which refunds may be issued for purchases and premium services made on Playtube (Playtu.be). By using our platform or making a purchase, you agree to the terms outlined below.

1. General Refund Policy

All purchases made on Playtube — including subscriptions, memberships, digital goods, and creator-support payments — are final and non‑refundable, except where required by applicable law.

Because our platform delivers digital content and services instantly, users generally lose the right to request refunds once a purchase is completed.

2. Subscriptions & Memberships

Payments for recurring subscriptions (such as premium memberships or channel memberships) are non‑refundable. This includes situations such as:

  • Forgetting to cancel before renewal

  • Lack of usage of the subscription

  • Dissatisfaction with content after purchase

Users may cancel a subscription at any time, but cancellation only prevents future charges — it does not provide a refund for previous payments.

3. Donations, Tips & Creator Support

Any tips, donations, or support payments made to creators are voluntary contributions and are not eligible for refunds under any circumstances.

Playtube is not responsible for disputes between creators and supporters.

4. Technical Issues

If you experience technical issues that prevent you from accessing a purchased service (such as premium content or subscription features), you may contact us for support.

Refunds due to technical issues will only be considered if:

  • The issue is confirmed to be caused by Playtube

  • The issue cannot be resolved within a reasonable timeframe

Providing false or incomplete information may result in denial of the refund request.

5. Unauthorized Purchases

If you believe a charge on your account was unauthorized, you must contact our support team immediately.

We may request:

  • Proof of identity

  • Account ownership verification

  • Additional documentation related to the claim

Submitting false claims may lead to account suspension.

6. Payments Processed by Third Parties

All monetary transactions on Playtube are processed through third‑party payment providers (such as Stripe, PayPal, or others). These providers may have their own refund policies.

Playtube does not control or guarantee decisions made by external payment processors.

7. Chargebacks

Initiating a chargeback without contacting Playtube first may result in:

  • Account suspension

  • Loss of access to purchases

  • Ineligibility for future refunds

We strongly encourage users to resolve issues with us directly before contacting their bank or payment provider.

8. Country‑Specific Rights

Some regions may offer mandatory statutory rights (e.g., EU consumer protection laws). In such cases, local regulations will override this policy where applicable.

9. How to Request Support

If you believe you may be eligible for a refund under these terms, contact our team at:

Our team will review each request on a case‑by‑case basis.

Thank you for using Playtube.